Customer Service

Returns & Exchanges

If you are not completely satisfied with your TRIAD-ORBIT purchase you may return it within 30 days of the date of purchase for a refund, replacement or exchange. Refunds will be credited back to the credit card used for your purchase. New products that are deemed defective will be replaced. If you determine a different TRIAD-ORBIT product will better suit your needs it will be exchanged with another item of equal value.
A return merchandise authorization (RMA), must accompany all merchandise returns. Please call 206-780-1900 to obtain a RMA number, NO EXCEPTIONS! A 15% restocking fee will be charged for all merchandise that is returned with damaged or missing packaging.

Shipping & Delivery

Orders for TRIAD-ORBIT stands and components purchased from our online store ship from the ACCESS distribution center in Kingston WA. All orders are thoroughly inspected before shipping and leave ACCESS in good condition. Any claims for shortages or damages must be submitted in writing within 7 days of receipt of merchandise. If cartons arrive damaged or have been tampered with, the customer is responsible for notifying carrier immediately. Please save damaged cartons for inspection.
All orders within the United States and Canada over $500.00 qualify for UPS or USPS standard shipping at no additional charge. Please allow 7-14 days for orders within the Continental United States (longer for AL, HI, US Territories, and Canada). Expedited shipping is an option at checkout on our secure shopping cart and available on request for phone orders.

Payment, Pricing, & Promotions

We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards, and PAYPAL for online purchases. All orders placed through our secure online shopping cart are subject to verification and acceptance before products are shipped. Sales tax is applied to all orders originating in Washington state. Customers are responsible for any applicable sales taxes in their respective states.
All prices are in U.S. Dollars (USD) and are subject to change without notice.
All promotions are subject to the specific rules and regulations as posted by APG. Please contact us if you have questions or concerns.

Ordering

You can place your order online or by telephone.

Order Online:

To find TRIAD-ORBIT products online, click here.

Order by Phone:

Call one of our customer support specialists toll-free at(888) 846-8776 to purchase TRIAD-ORBIT stands and components.

Manage Your Order Online

If you already have an account, you may log in any time that you visit our site by clicking My Account at the top right of each page. If you do not yet have an account with us, you may create one here as well.

After logging in to your account, you will be able to:

  • Proceed through checkout faster when making a purchase
  • Check the status of current orders and view past orders
  • Make changes to your account information (including changing your password)
  • Store alternative addresses (for shipping to multiple family members and friends.

Privacy & Security

TRIAD-ORBIT takes great care to protect the privacy and security of our customers.

 

  • The information you submit while logged onto www.triad-orbit.com is securely encrypted by Comodo.Comodo Positive SSL Certificate Seal
  • All of your personal information gathered on this website (name, physical address, email addresses, phone number) shall remain confidential.
  • TRIAD-ORBIT does not sell, lease, trade or give away any of your personal information.
  • You have the option to unsubscribe and suspend email communications from TRIAD-ORBIT at any time.
  • TRIAD-ORBIT does not capture or retain your credit card information provided for transactions on our online store.
  • TRIAD-ORBIT may capture your credit card information manually to expedite warranty claims service. Your credit card information will be deleted once the transaction is complete.

Please visit our Privacy and Security Policy page for details.

Warranty Information

3-Year WarrantyPlease visit our Warranty Information Page for details.
There are many benefits to registering your TRIAD-ORBIT products!

 

  • Free Upgrade: TRIAD-ORBIT warranty is extended to 3-years when you register online.
  • Receive exclusive promotional offers for registered TRIAD-ORBIT users.
  • Be the first to learn about new TRIAD-ORBIT products
  • Offer active feedback to help us improve and develop new TRIAD-ORBIT products.

Please read our full Terms and Conditions or Contact Us to answer any other policy-related questions you may have.